Refund policy

You offer a 14 day return policy. Customers have up to 30 days from the date they receive their item to request a return.

To qualify for a return, the item must be in its original condition. It must be unused, unworn, with tags attached, and in the original packaging. Proof of purchase is required.

To request a return, customers must contact you at info@oceanliving.com.au.
If the return is approved, you will provide a return shipping label along with clear return instructions. Items sent back without prior approval will not be accepted.

For any return related questions, customers can contact you at info@oceanliving.com.au.

DAMAGED OR INCORRECT ITEMS
Customers should inspect their order as soon as it arrives. If an item is damaged, defective, or incorrect, they must contact you immediately so the issue can be reviewed and resolved.

NON RETURNABLE ITEMS
Some items cannot be returned. These include perishable goods such as food, flowers, or plants. Custom or personalized products are also non returnable. Personal care items, hazardous materials, flammable liquids, and gases cannot be returned. Customers should contact you if they are unsure about a specific product.

Sale items and gift cards are not eligible for return.

EXCHANGES
The quickest way to receive a different item is to return the original product. Once the return is approved, a new order can be placed separately.

REFUNDS
You will notify customers once the returned item is received and inspected. If the refund is approved, it will be issued to the original payment method within 10 business days. Processing times may vary depending on the bank or card provider.

If more than 15 business days have passed since refund approval, customers should contact you at info@oceanliving.com.au.